Frequently Asked Questions

Shipping

Where do you ship to?

We currently ship to all 50 US states. Canadian shipping is coming soon.

How long does shipping take?

Most orders arrive within 7-14 business days. We work with US-based suppliers to keep shipping times as short as possible.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can use that to track your package directly.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not happy with your purchase for any reason, contact us and we'll make it right.

How do I start a return?

Simply reach out to us through our Contact page with your order number and we'll guide you through the process.

Orders

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to help.

My order arrived damaged. What do I do?

We're sorry to hear that! Please contact us with a photo of the damaged item and we'll send a replacement or issue a full refund right away.

Products

Are your products safe for pets?

Yes. All products in our store are vetted for pet safety. We only carry items made from non-toxic, pet-safe materials.

Do you restock sold-out items?

Yes, most items are regularly restocked. If something is out of stock, check back soon or contact us and we'll let you know when it's available.